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Microsoft has destroyed 30 years of the user's digital life.
June 20th 2025
(language: English // Russian)
Microsoft suddenly blocked a user from their OneDrive cloud profile, which they used to store personal information. It contains a unique collection of documents, photos, videos and other files that the user has collected and carefully stored since the 1990s, that is, for 30 years.
A Reddit user under the pseudonym deus03690 faced the arbitrariness of the software giant. Microsoft blocked the account with all its data without warning, and even the reason was not announced. At the same time, he has no copies left on the disk in the computer or external media.
“I'm more than upset. Microsoft suspended my account after I moved 30 years of irreplaceable photos and work to OneDrive. I combined data from several old drives before a major move - drives that I had to throw away due to space and relocation restrictions. The plan was simple: upload to OneDrive and then move to a new drive later,” deus03690 wrote.
Instead of the desired result, the user received a ban on his profile from Microsoft - after he uploaded all his data to it. The reason is unknown, there were no notifications, and Microsoft stubbornly answers the attempts of deus03690 to find out what is the matter, and somehow solve the issue.
"I sent the application form 18 times - eighteen - and each time I received an automatic response, which leads nowhere. No human contact, no real help. Just canned emails and radio silence," deus03690 complained.
In his publication, deus03690 made it clear that he was going to punish Microsoft with the help of lawyers. He believes that his "digital life" is in some way "held hostage" (hold someone's entire digital life hostage), without having any right to do so.
The user turned to other community members for advice on how to “escalate it legally or publicly”.
"I refuse to let 30 years of my history disappear because some automated system tagged me for... something? I don't even know what," concluded deus03690.
Despite the fact that the situation in which deus03690 found himself is far from pleasant, and few would like to repeat his experience, there were users who saw the cause of the problem directly in himself. Moreover, this opinion gained the largest number of "likes" at the time of the publication of the material - 1.6 thousand versus 2.4 thousand for the publication deus03690 itself.
This opinion was expressed by a user with the pseudonym jdsquint. He openly stated that since files were so important and valuable, you should not trust their storage only to the cloud.
“Companies can close your profile or go bankrupt at any time, and there's essentially nothing you can do about it. You have no rights or remedies with respect to the terms of service that you have not read, ”he wrote.
Also in his comment, jdsquint voiced what most cybersecurity companies advise their customers and other users. He recommended having multiple 3-2-1 backups.
Most security experts agree that the 3-2-1 backup rule was first described in the 2006 book Digital Asset Management for Photographers by photographer Peter Krogh. It involves making two copies of the same information in addition to the master copy.
The master copy and the first backup must be stored on two different physical media that can be accessed offline. And only the third copy, that is, the second backup, can be stored remotely, for example, in the cloud.
In some cases, users make three backups in addition to the main copy - two different ones on physical media and one in the cloud.
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